Refund and Cancellations
Note: Bookings made through the Sunrise Dream World Resort reception or booking counters cannot be canceled, and the amount paid is non-refundable.
Refund Policy for Deposits
The Resort will refund any deposit money paid toward any aspect of an individual, group, school, or holiday program booking on the following terms:
- If the Resort is unable to open on your reserved date.
- If the Resort is unable to host group bookings of your size due to government health restrictions.
- If the Resort needs to limit capacity, and your group’s reservation cannot be accommodated.
- If Resort amenities and attractions need to operate at 50% or less of our normal operations due to government restrictions.
Important Notes
- Deposited money will not be refunded in case the reservation cancellation/date change is due to a change of mind by guests.
- For group bookings, it is recommended to make reservations at least 3 days prior to the reservation date to monitor current conditions and restrictions.
- School/holiday groups must make prior reservations to confirm bookings, allowing sufficient time for necessary arrangements for students.